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Here’s how to make your accident unhappen:

STEP 1 Stay calm. If injured, call 911.

STEP 2 If safe to do so, remove your vehicle from the roadway.

STEP 3 If possible, take photos of the accident scene. These photographs
could become an important witness to what actually happened.

STEP 4 Call 1-800-CARSTAR (1-800-227-7827). A live operator will assist you. If your vehicle is driveable, visit the nearest CARSTAR location or go to to find a store near you.

STEP 5 Call your insurance representative.


As difficult as it may seem, it is important that you remain calm.

Do not argue with other drivers and passengers. Save your story for the police.

Do not voluntarily assume liability or take responsibility, sign statements regarding fault, or promise to pay for damage at the scene of the accident.

Be careful of unauthorized tow truck operators pressuring you to have your vehicle towed, demanding immediate payment for the tow, or attempting to take your vehicle to a garage or body shop of their choice. They may try to use the confusion of the moment to intimidate you into allowing your vehicle to be towed. If you feel you are being pressured, ask the police for the name of an authorized tow truck operator and have your vehicle towed to a Collision Reporting Centre or a police compound until you can talk to your insurance company.

Be prepared for any emergency on the road

Always keep a basic vehicle first aid or emergency kit in the trunk of your vehicle. You can easily create an emergency kit for your vehicle by filling a plastic storage container with the following:

  • a basic first aid kit

    emergency road flares, warning triangles or cones

    a fire extinguisher (A-B-C Type)

    a flashlight and extra batteries

    bottled water

    booster cables

  • a tire repair kit and pump

    a small tool kit

    a towel

    a pair of work gloves

    some type of nonperishable food

    hand wipes

    a thermal blanket